Transactions made on line are much more secure than using your card over the phone or making payments in a restaurant or shop where you can lose sight of the card. When you use your card to place an order with us the details are encrypted with 128 bit encryption which makes the transaction totally secure. When you reach the point in your order where credit card details are required - look for the 'padlock symbol' in the bottom corner of your browser this means your transaction is not viewable by any unauthorised parties. Any inappropriation of your card by a third party is covered by your credit card company under the European Distance Selling Regulations 2000. They are bound to repay to you any misused credit card under these terms.

When your order is sent you will receive an immediate thank you confirmation message from our server confirming receipt of your order. Normally dispatch will be within the next working day from when you placed the order for in stock items, at certain times of year e.g. Christmas and Easter there may be a delay with new ranges taking time to be fully stocked, please allow 14 to 21 days with a maximum of 30 days for delivery. If there is a delay or we need more information we will contact you to let you know what is happening with your order.

Our delivery charges are calculated for UK Mainland. If you are placing an order that needs to be shipped outside UK Mainland then one of our representatives will contact you via email advising you of the freight charges and exportation requirements for your order along with anticipated delivery.

All our charges are based on GBP Pounds Sterling, please consult your conversion rates for translation into your currencies.

Usually delivery will be on a 'next day service' for in stock items which means that you should receive your order within a few days, but due to Christmas and new shipments, please allow 14 to 21 days with a maximum of 30 days for delivery. If there is a delay for any reason we will contact you.

Our Terms and Conditions cover both purchases from Consumers and other Businesses - the brief terms listed in this Frequently Asked Questions section outlines Consumer sales. However for our full terms and conditions of sale please click here